Introduction

The following Privacy Statement has been established to outline the processes and procedures involved with customer information. This Privacy Statement covers all personal information collected by adelecrane.com and its related parties via all channels (website, phone, fax, face to face). Unless a customer provides us with explicit consent to act otherwise, the following policy will govern how we handle customer personal information and safeguard their privacy.

Website Visitors 

adelecrane.com  is committed to protecting the privacy of those who visit our website. As part of our normal operations, we collect different kinds information about our website visitors; however, we have structured our websites so that people can visit adelecrane.com on the web without identifying themselves or revealing any personal information. There are some things visitors can do while visiting our websites if they prefer not to be tracked in any way. They can:

  • Choose not to submit information via web forms located within our websites
  • Choose not to opt-in to certain programs that are available on our websites
  • Choose not to complete our surveys available on our websites

This privacy policy describes the information we do collect and how that information is used to provide our visitors with the optimal online experience.

Types of Visits to Our Websites and Information We Collect for Each

Visitors of www.adelecrane.com  and its related parties visit for different reasons. For the purpose of this privacy policy, we will classify these reasons (or activities) as browsing, submitting forms and completing surveys. For each different type of activity, adelecrane.com collects and stores different kinds of data for different reasons. They are:

Browsing– For visitors who are simply browsing or navigating through our websites, we collect information about their computer and the pages they visit on our website in aggregate (not individual or personal information). This data is often referred to as click stream or navigation data. We use this information for research, analysis and reporting so that we can improve our navigation, page structure and page content to help visitors find information more quickly and provide more value when they find what they are looking for on our websites.

Submitting Forms– Certain pages of adelecrane.com ‘s websites contain forms that allow visitors to request information about our services and solutions or to gain access to valuable resources (like white papers and research documents) in exchange for contact information. In completing one of these forms, visitors may be required to provide contact information, such as their name, phone number and email address. adelecrane.com may use the contact information from these forms to respond to the request, send the information requested or market to those individuals in accordance with the opt-in notice given on the form. We do not disclose any information we receive from these forms to third parties with the exception of business partners we use for the delivery of online and offline marketing messages. These business partners are contractually obligated not to share or use this information except for the purpose of delivering our marketing messages. Furthermore, these partners have their own privacy policies. Visitors of our websites should become familiar with the privacy policies of our partners before submitting any information to adelecrane.com that may be shared with them. adelecrane.com is not responsible or liable for the privacy policies of our partners.

Completing Surveys – For surveys, we collect visitor responses to help us improve various aspects of our business based on aggregate and individual feedback provided. These surveys are sent via opt-in marketing programs or are made available on our websites for visitors to participate if they so choose.

Usage of Cookies and Spotlight Images or Web Beacons

adelecrane.com sometimes uses session cookies to limit pop-up windows to a single browser instance. We also use Java Scripting in cooperation with cookies and “spotlight images” or “web beacons” to track website traffic and email response. A “spotlight image” or “web beacon” is an electronic image, called a 1-by-1 pixel or clear GIF, that can recognise certain types of information on a visitor’s computer, such as a visitor’s cookie number, time and date of a page view and so on. These methods do not collect any personal information, but simply aggregate information that allows us to research patterns of behaviour on our site and learn how to better meet our visitors’ needs.

Opt-Out Policy for Email Publications

If visitors have opted in to receive any of our email publications, they can opt out of future publications by replying to any email they receive from us with ‘Unsubscribe’ in the subject line, or by following the “unsubscribe” instructions contained at the bottom of any email that we send to them. Also, in compliance with the CAN-SPAM Act, we provide our physical mailing address in all email communications for general correspondence and opt-out communications.

Email

adelecrane.com has placed email links on this site to allow visitors to contact us directly via email. The information visitors provide is used to respond directly to their questions or comments. Those comments may be stored to improve the quality of our site and our services.

How is your personal information used

adelecrane.com may from time to time use your personal information for the purpose of market research and/or direct marketing in relation to promotional activities of the company. At any time you are able to request not to receive any promotional information or to be deleted from our system. Notification to be removed must be in writing or by email to privacy @ salesfocusintl.com

Disclosure of Personal Information

The Information that adelecrane.com collects from you will always remain confidential. adelecrane.com will not sell, rent, license, or disclose all or part of your information to any non-related party. If in doubt whether an organisation is a related party of adelecrane.com, please or email privacy @ salesfocusintl.com

Security of your Personal Information

Information received from  www.soanalysis.com visitors is sent to a secure location on our internal servers, where it is then stored in a secure database. adelecrane.com is committed to providing secure storage for your Personal Information. We will take all reasonable steps to prevent your information from loss, misuse or alterations. Only authorised personnel have access to your private information. All information is stored in a central location within Australia.

Personal Information Quality

At adelecrane.com we aim to ensure that your personal information is accurate, complete and up to date. If you believe that we don’t have accurate, complete or up to date information about you, please contact us and we will use all reasonable steps to correct the information.

Access to Personal Information

You can request access to your personal information. A written request letter either electronically or paper is needed for us to process your application, we will endeavour to respond to your request within 30 days. We may contact you to confirm details about yourself before giving you a copy of your personal information. If we are satisfied about your identity we will release the information.

Information to Include in your request:

Full Name
Position
Company
Address (Business)
Contact Telephone Number
Reason for Request (Optional)

If you have recently moved from a previous company please include this along with your position at the time. This will assist us in identifying you on the database and expedite your request. Requests should be posted, emailed or faxed to the following: Contact Us

Legal Disclosures

Click here for adelecrane.com legal policy regarding this website.

Questions About the Privacy Policy

If you have any questions or complaints about this privacy policy, the practices of this site or your interactions with this site, please contact privacy @ adelecrane.com

Changes to this Statement

adelecrane.com  may from time to time, make changes to this Privacy Statement. We will publish those changes on our website. This Privacy Statement was last amended November 2011.