Social Media Policy – adelecrane.com platforms (April 2014)

 

adelecrane.com uses a range of social media channels to inform, engage, communicate with and learn from stakeholders and the business community. Below is some information about what each social media channel is used for and the rules around participation.

Twitter

The adele crane Twitter profile is used to:

  • provide knowledge content and be seen as best practice within our service offerings
  • distribute news, announcements, activities, event notices and updates from the adelecrane.com website
  • address community enquiries.

The adelecrane.com marketing team may choose to follow organisations and individuals involved with, or actively discussing relevant issues. Individuals and organisations choosing to follow adele crane on Twitter may be followed in return. You may request that adele crane stop following you by tweeting a request to the account, emailing socialmedia@adelecrane.com or by blocking the account using the block function in Twitter. You are reminded that Twitter is a public space on the internet and most interactions are publicly viewable and searchable over time. For more information visit the Twitter website.

Facebook

The adelecrane.com Facebook page is used to:

  • provide knowledge content and be seen as best practice within our service offerings
  • distribute feature stories from the adelecrane.com site
  • share photos from events or campaigns
  • address community enquiries

adelecrane.com may choose to follow organisations and community groups interested or actively discussing relevant topics. You may request adelecrane.com ‘Unlike’ you by messaging us on Facebook or emailing socialmedia@adelecrane.com. You are reminded that Facebook is a public space on the internet and many interactions are publicly viewable and searchable over time. For more information visit Facebook Privacy Policy.

LinkedIn

The adelecrane.com LinkedIn profile is used to:

  • provide knowledge content and be seen as best practice within our service offerings through recent updates
  • respond to comments placed on those articles

The adelecrane.com marketing team may choose to follow organisations and groups involved with, or actively discussing relevant issues. Individuals and organisations choosing to follow adelecrane.com on LinkedIn may be followed in return.

 

Social Media FAQ

Will you respond to my enquiry?

Where possible, the adelecrane.com marketing team will respond to enquiries and direct messages sent via our social media accounts in the same manner as the team responds to emails, post and phone. Our responses should be considered as comparatively informal, similar to a telephone call.

When are social media accounts monitored?

The adelecrane.com marketing team periodically monitors accounts during business hours (Australian Eastern Time). The accounts may also be intermittently monitored outside business hours subject to staff availability.

Participation Guidelines

We aim to post relevant, interesting content and welcome your comments and suggestions. We want all members of our social media networks to feel comfortable entering into informed debate and discussion. We want this to be an open and honest forum. We also want posts to be courteous and to not cause offense, especially to any participants under the age of 18.

In participating on this site, you will be deemed to have agreed to the following terms of use:

  • Be respectful of other users of this site.
  • Stay on topic and don’t upload content or post a comment that is unrelated to the purpose of this site.
  • Don’t post or upload content of a partisan political nature.
  • Don’t post or upload content that is offensive, inflammatory or provocative, including swearing or obscene or vulgar comments.
  • Don’t post or upload content that is discriminatory.
  • Don’t post or upload content that breaks the law or encourage others to do so. This includes defamation, breaching privacy, breaching another person’s intellectual property rights such as copyright, condoning illegal activity and contempt of court.
  • Don’t post personal information such as addresses, phone numbers, email addresses or other online contact details relating either to you or other individuals.
  • Don’t impersonate or falsely claim to represent a person or an organisation.
  • Don’t make any commercial endorsement or promotion of any product, service or publication.

This site is moderated and taking the above into consideration, we reserve the right to remove any of the following as not complying with acceptable use:

  • Comments, links or images that are partisan political in nature.
  • Comments, links or images that are obscene, profane or hateful in nature.
  • Comments, links or images that are sexist, racist or discriminatory.
  • Comments that threaten any person or organisation.
  • Comments that defame or harass an individual.
  • Successive off-topic posts by a single poster.
  • Links to off-topic personal profiles, groups or pages.
  • Repetitive posts copied and pasted or duplicated by single or multiple posters.
  • Solicitations or advertisements for any political party.
  • Comments that encourage illegal activity.

In the event of a post being taken down because it doesn’t comply with acceptable use, the author will be informed of the reason and given the opportunity to resubmit.

Third party sites or profiles linked from our social media accounts are not controlled, maintained or endorsed by adelecrane.com (with the exception of adelecrane.com home page).

To the extent permitted by law, adelecrane.com is not responsible or liable for any content posted on or uploaded to this site by a user or any content on third party sites linked to this site